Veterinary care is an essential service and we want to assure you that our hospital is open and will continue to provide care to pets at this time. We also want to work with you and our staff to limit direct contact in order to focus on safety for everyone during this pandemic.
Considerations for our clients
By continuing to have your pets seen by us, we are relieving some of the pressure and wait times from Blue Pearl, one of the few ER facilities open in the metro. Additionally, you’re giving our staff some reassurance that their jobs will remain intact and we can keep our doors open during these uncertain times.
Please be patient with us while we get through this with you; we have had a reduction in staff due to loss of childcare, COVID-19, and intentional staggered scheduling. We have some staff working part-time from home to help answer emails, make call-backs and fill online prescription requests.
We know that preventative care for pets may be a lower priority for some people right now; but, it’s important to remember parasites, such as worms, fleas and ticks, are still out there. Also preventable diseases such as Rabies, Distemper and Kennel Cough (to name a few) are still out there and dangerous to pets who are not vaccinated or past-due on their vaccines. Please reach out to us if you have any questions or concerns regarding your pet's annual preventative care.
We understand that finances may be tight for some. We will continue to give you treatment plans that are tailored to your pet’s lifestyle and discuss with you what might be priority and work with you and any financial constraints you may have; should you decide to split up your pet’s care we will work with you to ensure you do not incur any extra fees.
Please note: we are still obligated to adhere to all laws regarding prescription medications and treatment recommendations; we will be as flexible and accommodating as we can. In order to get a prescription, we must physically see your pet at least once annually and for the specific reason the medication is being prescribed for. (For more information, see our recent blog post regarding prescriptions & online pharmacies, here.)
Effective immediately, we have made some changes to our clinic policies and procedures and ask for your cooperation in keeping everyone safe and healthy
- We will have very limited public access to our facility to promote social distancing; anyone who is allowed into the facility will be screened via brief questionnaire and a no-contact temperature will be taken; a mask covering your mouth and nose will be required at all times.
- When you arrive to the clinic, please call or text us at 952-446-9113 so we can further assist you
- Please stay in/near your vehicle; our staff will come to you as soon as possible
- We will be asking for payment via credit card over the phone for ease of transaction and more limited contact; we would prefer to avoid cash for the time being, but if it is your preferred method of payment we will accommodate your request.
Cleaning & Mitigating Risk
- If you are not feeling well or may be at risk of exposure to COVID-19, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.
- Our staff has been instructed to stay home if they have symptoms of a fever, cough, or shortness of breath; or, if they believe they have encountered someone that has COVID-19.
- Everyone is required to wear masks at all times and social distance to the best of their ability. Employees will be given their own socially-distanced workstations daily.
- We are following all recommended hygiene practices; additionally, our facility is deep cleaned three times daily with medical grade disinfectants with additional “spot cleaning” in between as necessary.
Good communication is truly vital during this time. We know that face-to-face is always best to establish rapport and create relationships with you, but we feel it’s important to keep everyone safe and mitigate risk by changing the way we see appointments and reducing in-person communication.
- During your pet’s appointment, please stay in your car. We will call you shortly after we return to the clinic to discuss your concerns, explain physical exam findings and review the treatment plan and/or recommendations.
- We will continue to provide estimates prior to treatment and make sure we address all questions or concerns you have prior to providing services.
- Please ask questions and bring up any/all concerns you may have. Should you feel unclear about anything, please ask our staff to repeat the information. No one will be offended or annoyed because we want to make sure you’re leaving with a comfortable level of understanding.
- We can provide information and estimates quickly via email while on the phone with you; we also have text messaging capability as well. Please let us know what you prefer. Should we need to, we can come back outside to speak with you.
- End of life appointments will be handled with extreme care and compassion, as always, but we want to ask you to be extra mindful of social distancing. We will allow you to be present in the exam room with your pet, but we are going to ask you limit the number of people present to two. You will be required to complete a brief questionnaire and have a no-contact temperature taken [anyone with a temperature 99.5 or higher will not be allowed in our facility]. Please call us to discuss your preferences ahead of time and we will do everything we can to accommodate your wishes during this difficult time.
- At the conclusion of your appointment we will collect payment via credit card over the phone. We will bring your pet, any food or medications, and your receipt to your vehicle.
Prescriptions and Food
If you are coming to the clinic to pick up food or medication, please remain in your car and call the front desk. We will take your payment over the phone then bring your requested items and receipt out to you.
We have several options available to get you the medications and foods your pet needs. We highly recommend the use of Hills to Home and VetSource for home delivery options.
Hills to Home
If your pet is on Hills food, please let us know and we will send you a registration email for Hills to Home. They offer all the same guarantees we do but with free delivery directly to your home.
A few other “perks” include: no need for multiple prescriptions for different sizes or formulas of the same diet type, you’re completely in control of what and when you order your pet’s food, you will receive a $25 check to use in our clinic on anything you want after your 3rd auto-ship, and you will receive regular discount codes/coupons emailed directly to you.
We have an online pharmacy that we are confident will give you satisfaction guaranteed: free shipping options on all autoship, food and totals over $49, regular emails (weekly) with different promotions; coupons and instant discount on thousands of products; product guarantees; and a very easy prescription process that we have control over and more ability to help you with.
Use code Ship15 on your first order to get 15% off. Many coupons and discounts can be used at the same time, depending on the products ordered; this does not affect any manufacturer rebates you will also be entitled to.
Should you choose to use another online pharmacy, we will provide you with a written script that you can come pick up from us at your convenience, just call upon your arrival and someone will bring it out to you.
These precautions have been put into place to help keep you and our staff healthy so that we can continue to care for the pets we love. We sincerely appreciate your cooperation and understanding. Again, please do not hesitate to reach out to us with any questions or concerns you may have, we're here for you and your pet(s)!
St Boni Pet Hospital